First things first...
Please note that it's against Fitbit Plus's policy to send PHI via email, as email is not secure and poses a significant HIPAA risk. Do not send participant data to Fitbit Plus team members via email. Fitbit Plus is required to document any security incidents, such as that mentioned above. Please follow the steps below to ensure a safe and secure participant import into Fitbit Plus.
Also, this import functionality within the platform is not recommended for use with a file of more than 5,000 participants. If you need to import > 5K participants, please speak to your Customer Success Manager.
Before you get started, ensure that you have the appropriate roles assigned to you in Fitbit Plus to upload and complete the participant import:
- Importable files uploader - Able to upload participant import files and see previous uploads, but is not able to complete uploads
- Importable files admin - Able to upload participant import files and see previous uploads, as well as complete and/or delete uploads
If you don't yet have these roles, contact your Customer Success Manager. She'll set you up in a flash!
Importing your participant list
Begin by downloading the Fitbit Plus Participant Import Sample File at the bottom of this page.
Please format your participant list in the exact format listed on the file (see Tab 2 for instructions). This is important to make sure your participants' information properly maps into Fitbit Plus' existing fields for a successful import. Keep in mind, not all information is required, so you're welcome to leave unused columns blank or remove them from the file.
Ready to start the import? In your Fitbit Plus Admin Dashboard, navigate to the Groups view. Select Importable Files from the grey drop down menu:
Once in the Importable Files page, tap the red button select file from computer to open your file selector:
Select your participant import file and tap the green button Upload and Preview:
The status of this import will now be Pending. Prior to completing this import, be sure to preview the import and show the results:
Showing the results of the import will allow you to double check that the number of participants accounts created or updated in Fitbit Plus is what you expected, and that the participants' names will appear as desired. You will also be notified of any errors or warnings that resulted from the import. If you experience any errors, return to the .csv file and correct them prior to completing the import:
Once satisfied with the import preview, tap the green button complete import to seal the deal:
Congrats! Your participants have successfully been imported into Fitbit Plus. You can read more about accessing these participant accounts and inviting them to use Fitbit Plus here.